Friday, 9 December 2016

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Whether it is a shrug from Hillary Clinton or a scowl from Donald Trump, American voters have had a crash course on the importance of body language in communication this election year. With the televised debates behind us and the voting process underway, it is a good time to look at how nonverbal communication conveys just as much – or even more – about us as our words. Two often quoted research studies by Albert Mehrabian suggest that 55 percent of our communication is through body language (facial expressions, posture and gestures), 38 percent is through vocal elements (pitch, tone and volume) and only 7 percent is the actual words we speak. The scary part of other research on non-verbal cues is that people make judgments based on within minutes of meeting us.

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